PARIS, May 12 (Benin News / EP) –
Microsoft introduced a solution for businesses that require hybrid working, called Microsoft Vivaa modular platform that uses artificial intelligence (AI) technologies to improve the user experience.
This is a tool that integrates into another company service, for example. Microsoft Teams, and take advantage of the capabilities of Sharepoint, Yammer and Office 365 personalization and matching the remote work experience as much as possible to that of face-to-face work.
The company created this solution based on the results of a recent study conducted by IDC for Microsoft, which found that 85% of organizations believe that a better experience for employees results in the best income.
Microsoft described the current situation as a “hybrid paradox,” because after nearly two years of transitioning to the position that was created by the company, there has been no change. combine face-to-face work with remote workchanged the paradigm.
Workers now demand more flexibility, but also better face-to-face collaboration. On this basis, the technology manufacturer considers it essential to prioritization of experience management of the employee.
This need is due to the fact that the organization of the company in this sense will have an impact on the attraction of new employees and the retention of talent. So much so that, according to IDC data, obtaining a good link between workers and organizations results in a 21% increase in employee productivity and increased revenue (11%), as well as an improved customer experience (17%).
In addition, organizations must know and understand the new priorities of their staff in order to put culture, people, at the center, as well as implement policies appropriate to each case.
“In order to operate in the new hybrid environment, it is important to rethink the organization taking into account at least three key dimensions: people, spaces and processesexplained the director of Microsoft’s Modern Workplace division, Antonio Cruz Cruz-Conde.
The leader insisted that when it comes to hybrid working, “it is impossible to think of a single model it will be different for every person, company, function and place”.
A PLATFORM BY AND FOR THE EMPLOYEE
In order to meet these business needs, the following have been created Microsoft Vivaa modular platform aimed at improving the user experience and daily processes in the workplace.
This solution provides individualized information that allows work teams to identifying unhealthy habits and makes them available to decision makers to identify where best practices can be applied.
This platform consists of four main modulesEach focused on covering a different area of the business, namely Insights, Learning, Connections, and Topics.
For its part, Viva Insights provides personalized insights to employees so they can track how much time they spend throughout the workday and connect more closely with teammates and managers.
With this in mind, team leaders and managers can get recommendations for balance productivity and the well-being of its employees.
Viva Insights presents a personalized interface for each employee, including classification by mood and a section in which users are invited to practice relaxation and mindfulness exercises.
living learning, on the other hand, improves and makes more accessible the possibilities of training and professional development for workers. To this end, it adds learning resources available from an organization in one place.
Users can discover techniques and share them or assign them to other colleagues and follow the courses they take as part of their working day.
On another side, Viva Connections gives employees access to internal communications and company resources, policies, benefits and more.
In this way, the company can achieve a better result. the “commitment” of the employees. with its company or its brand, as well as in the collaboration and “networking” with other employees of the company.
At last, Viva Topics uses AI technology, which helps analyze and extract value from a user’s Microsoft 365 data, and integrates with third-party services such as ServiceNow and Salesforce.
With this module, a page containing documents, conversations, videos and people related to a region or a topic you are working on.
Thus, it provides an experience that extracts value and knowledge from employees and makes them better informed and connected to the experts of the company for which they work.
“With Microsoft Viva, workers have the tools they need to stay connected to the rest of the organization, engaged with business goals,” said Jimena Moreno de Alborán, Microsoft Modern Work specialist.
In addition, “managers good enough data shredder The expert pointed out that the quality of life of their teams has a positive impact on the sense of belonging and the operational results of organizations.